Tag: Research

Omnichannel Customer Experience Is a Prelude to Customer Engagement

September 25, 2017 / GuidesFor Team

To find out how your customer feels about your brand, observe how it engages with your campaigns and other activities. Yotpo describes customer engagement as one indicator of how a … Continue reading Omnichannel Customer Experience Is a Prelude to Customer Engagement

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3 Important Communication Principles that Will Keep Your Customers Close

September 25, 2017 / GuidesFor Team

The Bible says that the power of life and death lies in the tongue (Proverbs 18: 21). The words we use – and how we use them – can go … Continue reading 3 Important Communication Principles that Will Keep Your Customers Close

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2 Ways How a Virtual Assistant Will Help your Customer Engagement

September 25, 2017 / GuidesFor Team

Chatbots are helping companies increase the retention rate of their customers, says Venture Beat. While that is groundbreaking and useful to all firms hard-pressed to keep their customers engaged, that is … Continue reading 2 Ways How a Virtual Assistant Will Help your Customer Engagement

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How the Retail Industry Is Shaping Customer Experience – and Engagement

September 25, 2017 / GuidesFor Team

Customer experience is all about the consumer’s experience with your product, while customer engagement has to do with how he interacts and how frequently he does so with your brand. … Continue reading How the Retail Industry Is Shaping Customer Experience – and Engagement

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Why Customer Engagement Includes Your Backend Office Too

August 3, 2017 / GuidesFor Team

Benzinga cites a report which shows that the on-demand economy is growing as mobility, data, and software interface increase their capabilities. Customers want their service now, regardless of their location. … Continue reading Why Customer Engagement Includes Your Backend Office Too

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