February 17, 2018 / GuidesFor Team
Customers evolve with the changing times. Customers assess brands through the way these companies communicate with clients. Customer engagement is now a battlefield among different companies. Survival of the fittest becomes synonymous with a company that engages best with its clients.
With this in mind, Aeromexico dove with both feet into automation, spending a large portion of their budget on it. And, they did it with no regret as their sales escalated to 90 percent.
Aeromexico used chatbots in two of the most popular messaging platforms—WhatsApp and Facebook’s Messenger. It is interesting to note that the company is not satisfied with just plain chatting with its customers. It also expanded to adding secure payments on the mobile platform.
Aeromexico is on its way to reaching its potential with its great technological move. As it moves up the ladder of airline automation, Aeromexico is the next airline to watch out. ~~Lornajane Altura
Posted In: Research