February 16, 2018 / GuidesFor Team
Different apps for different startups. Each product or service has its own definition of being engaged. There are products that require daily logging while there are those that require just monthly loggings. These show that there is uniqueness when it comes to defining what an engaged customer is.
Despite these differences, it is significant to note that first impressions do last. In personal human interactions, a person who sees another as rude will think of that person as rude for the rest of his life. This also goes with sites. There is only one chance for a customer to be impressed with a site. The moment that he finds slow or unresponsive, he will not spend another minute of his time on it.
The article also emphasizes welcoming new users. Users who feel welcome will more likely have a better customer experience. This will convert to an increased customer engagement that eventually results in more sales. ~~Lornajane Altura
Posted In: Research